TERMS & CONDITIONS

All pricing displayed in our online store is in AUD (Australian Dollars). We reserve the right to change or alter prices without notice.

Register for an account online. You will be notified with 48 hours by email to let you know that your account has been activated. Please be sure to fill in all of your business details that are required if you are applying for a wholesale account.

Orders can be placed very quickly and easily online. There are no minimum quantity requirements so all items CAN be ordered individually.

Please be advised that due to the large amount of orders we are currently receiving most orders are now shipped within 21 days. Please be aware that this may alter during busy times.(ie. Christmas, holidays and also after new releases and trade shows).

If you required your order by a particular date, please put your requested date in the comments section when placing your order. All orders are processed in the order they are received in.

Yes, all invoices and receipts of your order will be emailed directly to the registered email on your account.

If you receive an incorrect, incomplete or damaged order, please contact us within 3 business days, and we will correct the error.

WHOLESALE CUSTOMERS

If you own a registered business and would like to stock our Laser Cut products we would love to hear from you. Please read our conditions below before registering for a wholesale account or contact us for more information.

If you intend to sell  Dusty Attic products on your website or online store or in a class or monthly kit, you MUST include Dusty Attic’s name as well as the correct name of the product/s you have used. Failure to do so may result in you account being terminated.

We do not encourage or support selling Dusty Attic products on Ebay or Facebook.  Failure to comply with this may result in your account being terminated.

Please forward your business details (ABN and/or business registration details) to info@dustyattic.com.au

SHIPPING INFORMATION

Shipping within Western Australia only – Flat Rate AUD$10

Shipping within Australia – under AUD$200 is AUD$15.90, regardless of weight and then progressively increases as the total increases. It is approximately 10% of the total and is automatically calculated at checkout.

International Shipping – under AUD$100 is AUD$15.90, regardless of weight and then progressively increases as the total increases. It is approximately 10% of the total and is automatically calculated at checkout.

All orders are shipped via Australia Post. Discounted shipping costs will be charged when your order is processed through the website. Express post is available, for a small fee, upon request.

Bulk Dusty in colour Paints will not be sold in bulk internationally due to their weight unless actual postage cost are paid.

Please be advised that due to the large amount of orders we are currently receiving most retail orders are now shipped within 21 days. Large wholesale orders are 30+ days. Please be aware that this may alter during busy times. (ie. Christmas, holidays and also after new releases and trade shows).

If you required your order by a particular date, please put your requested date in the comments section when placing your order. All orders are processed in the order they are received in.

PLEASE NOTE: There is extended delays on all orders due to COVID-19 Pandemic restrictions and some countries are currently not receiving post from our state. We apologise for the inconvenience caused in these unprecedented times and hope you will continue to support our small family run business. We are continually monitoring this situation and if you have any queries please contact us via the Customer Service link on our website.

PAYMENT INFORMATION

Payment options are Credit Card, Debit Card or PayPal.

Prepayment is required, orders will not be sent out until full payment is received.

If you find any products that you like while browsing our store, click on the little heart icon and this product will be saved to your personal wish list for future purchasing.

Yes you can, if for some reason you have changed your mind, please go through your newly created account and click on cancel order. This process will be automatically cancelled and refund will be generated within 3-7 days.